Delivery Policy & FAQ's
DELIVERY PROCESS & POLICY
Delivery drop-offs are between 6 am and 2 pm, if not earlier or later, if needed. Reservations are scheduled for the “whole day” but may change based on weather and a customer’s preference on pick-up time. Drop-offs may occur the day before, & Pick-ups may occur the next morning, depending on the demand of our schedule & weather. You will be notified beforehand. The main contact person or any responsible individual must be present at the time of delivery & setup to sign the rental agreement and provide payment for the rental in full after delivery is completed.
To properly install an inflatable unit, we must be able to access electricity within 200 feet of the unit. A regular power outlet is needed. WE DO NOT SUPPLY GENERATORS. The inflatable must be far enough away from low-hanging branches, power lines, and chain-link fences. The inflatables can be set up on grass or pavement, which must be free of rocks, sticks, broken glass, and pet droppings. For Waterslides, customers must supply their own water source & water that reaches the waterslide.
Inclement weather for the following conditions includes heavy or steady rain, winds in excess of 25MPH, and if the temperature is below 40 degrees. Once the unit has been set up, no refunds will be issued in the event of inclement weather unless an unforeseen circumstance occurs.
Payment in full must be received after the unit is installed. No deposits are required beforehand! We accept all forms of payment, including all credit cards & checks. All fees and taxes will be included in your bill & invoice beforehand.
For any cancellations not related to inclement weather, please contact us ASAP. There are no fees charged if a customer contacts us first prior to delivery for any reasonable reason for cancellation. NO REFUNDS OR DISCOUNTS will be issued after delivery unless an unforeseen circumstance occurs or an issue were to arise due to our equipment.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.
Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.
- The Customer must provide a regular 3-prong electrical power outlet. A minimum 15-amp outlet receptacle is required, and 20-amp is preferred. One outlet should be used per inflatable. Nothing else should be plugged into the same outlet.
- The Customer must provide a water hose & source upon delivery for our Waterslides.
- We will provide Extension Cords at delivery. An electrical outlet must be within 200ft of the unit.
- We will provide a Tarp for our bounce houses and dry units if requested. Tarps will also be provided for every waterslide and wet unit delivery.
- We will provide anchors for every inflatable with metal stakes, sandbags, or a combination of both, depending on the surface area.
- We will clean, disinfect, sanitize, and inspect every unit at every delivery!
- For Waterslides with Deep Pool, please allow around 30-60 minutes to fill up the pool.
- Water Slides with a Splash Pool can be used wet or dry, and there is no wait time.
- Once the Deep Pool is filled with water, OR when using water with the Watersllde with Splash Pool, you will need connect your water hose to our hose connector on the backside of the unit, which will activate the water sprinkler on top of the slide. (We will provide you with a tutorial and instructions at delivery).
- All of our waterslides are equipped with a water sprinkler on top of the slide(s) itself, which lubricates the slide and tops off the deep pool/splash pool through the reservation.
- Water pressure is regulated on slides, which are ideal with properties running on well water!
- For our Bounce Houses & Dry Inflatables, please refrain from using any water on them
- The earlier you can make your reservation the better your chance at getting the date you want. We appreciate as much advance notice as possible, but we will always work with you even if it’s a last-minute request.
A Bounce house can be set up in many different places on your property. The surface must be mostly flat and relatively firm – grass, concrete, asphalt, and smooth gravel are all acceptable. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used.
How much space is required for setup and proper use of the inflatable? Please provide at least 5 feet of space on each side/around the inflatable to give kids space to run around. For yards with limited space, we will need 5 feet space on the back of the unit for the blower motor, and ample space towards the entrance for kids to enter and exit the inflatable.
- Unplug the blower and move it out of the rain while you let the inflatable deflate. Once the rain stops, plug the blower back in and wipe down any wet surfaces to avoid slipping. The vinyl gets very slippery when wet. The kids just want to have fun they do not care if it just rained.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.